If you can't resolve your situation with us: What to Do If You Can't Resolve Your Issue Hours of operation are subject to change. This method of face-to-face service is now available at selected IRS partner locations. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. These buildings may not allow cell phones with cameras. Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.Ĭaution: Many of our offices are in Federal Office Buildings. If you need help in a language that isn't English, our telephone interpreters will help you. Our customer service representatives are available Monday through Friday, 7 a.m.Call the appointment number for the office you need to visit.Not all services are available at every TAC office.To see the services available, click on "Services Available" in the table below.Choose the office that has the services you need.You need to make an appointment to visit a Taxpayer Assistance Center (TAC). Get help preparing your taxes by volunteers.Find answers to many of your tax questions.You can get help with most tax issues online or by phone. Reschedule your appointment if you feel ill.
If your area has a high or substantial transmission rate or you aren’t fully vaccinated, wear a mask.Taxpayer Assistance Centers operate by appointment.
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